Privacy Policy

Introduction

NewDux ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully.

Information We Collect

Contact Form Data

When you submit inquiries or request quotes through our contact forms, we collect:

• Name and company name
• Email address and phone number
• Product specifications and quantity requirements
• Any additional information you provide in your message

Browsing Data

We may automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or source
• Device information (type, operating system)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotations
• Process and fulfill your orders
• Improve our website and services
• Send you relevant product information and updates (with your consent)
• Maintain records for business and legal purposes
• Analyze website usage to enhance user experience

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our website, conducting business, or servicing you (e.g., logistics providers, payment processors)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide relevant content and features

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

International Data Transfers

As a Singapore-based company with international operations, your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: